Technical Consultant

hace 4 semanas

San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Job Description

As a Technical Consultant - Impact at ServiceNow, you will play a key role in helping our customers unlock business value and accelerate the adoption of our products. You will be part of a new team we are building in Costa Rica, working on our newest product, ServiceNow Impact. This product personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.

As a Technical Consultant, you will deliver our portfolio of technical accelerators remotely to Impact customers. Each accelerator represents a technical aspect of the ServiceNow product and helps customers improve their product adoption, AI usage, instance health, and the value achieved through the product. You will act as the ServiceNow subject matter expert, presenting an applied demonstration of the product or improvements to an existing implementation using a copy of the customer instance. You will also answer technical questions, provide leading practices, and build a trusted advisor relationship with customers, often going into software engineering and AI-level depth to help resolve questions.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. You will be responsible for understanding business and technical problems addressed by the Impact products and business needs (security, upgrades, Artificial Intelligence {AI} etc.). You will also develop and maintain strong working relationships with global Impact team members.

Qualifications

We are looking for people who think differently and are not afraid to make mistakes and learn from them. You could have a degree-level education and 1-3 years of work experience, or you could be Qualified by Experience with 3-5 years' experience in IT Consulting, IT Service Management, Customer Service Management. You're curious, enjoy learning new things and you want to work in a fun environment with constant new challenges.

To be successful in this role, you have:

  • 1-3 years' experience as a developer or software engineer, part of a professional services organization, or equivalent education/experience.
  • Preferred education - (Bachelors or Masters) in Computer Science, STEM related field. AI/ML course work is an additional bonus.
  • Passion and curiosity about technology, and a relentless hunger for learning.
  • Loves to win as a team and work efficiently in a collaborative environment.
  • Experienced with running projects independently.
  • Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
  • Prepared to study for and obtain ServiceNow certifications.
  • Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems.
  • A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
  • Have a hungry and humble mindset; and proactively seek help when challenges arise.

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