Technical Solutions Consultant

hace 1 semana


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Key Responsibilities:**

- Resolve technical issues from internal or external contacts and proactive notification systems.

- Respond to service, product, technical, and customer inquiries.

- Resolve problems via telephone and e-support.

- Articulate case summaries, resolutions, and add to the Knowledge Management System.

- Proactively assist customers to avoid or reduce problem occurrence.

- Represent Hewlett Packard in customer location visits, industry conferences, and vendor meetings.

- Engage team members for support to meet internal or external business and end user SLA demands.

- Partner with the Sales Pursuit team.

**Education and Experience:**

- High school completion with post-primary education prior to University study.

- 0-1 year experience in relevant technologies and customer environments.

- Relevant industry qualification where applicable.

**Key Skills:**

- Excellent verbal and written communication skills.

- Experience in troubleshooting in a technical environment.

- Excellent analytical and problem-solving skills.

- Software and hardware knowledge of computing, storage, and peripheral devices.

- Advanced proficiency with case management databases and tools.

- Superior customer service skills.

- Phone and remote support experience.



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