Technical Solutions Consultant
hace 1 semana
**Key Responsibilities:**
- Resolve technical issues from internal or external contacts and proactive notification systems.
- Respond to service, product, technical, and customer inquiries.
- Resolve problems via telephone and e-support.
- Articulate case summaries, resolutions, and add to the Knowledge Management System.
- Proactively assist customers to avoid or reduce problem occurrence.
- Represent Hewlett Packard in customer location visits, industry conferences, and vendor meetings.
- Engage team members for support to meet internal or external business and end user SLA demands.
- Partner with the Sales Pursuit team.
**Education and Experience:**
- High school completion with post-primary education prior to University study.
- 0-1 year experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
**Key Skills:**
- Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage, and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience.
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