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The Team Leader, Operations leads and motivates a team to achieve targets contributing to the company's objectives. They provide clear direction, support, and guidance through effective coaching, leadership, and setting SMART objectives.
Main Responsibilities- Deliver coaching and constructive feedback to employees to increase engagement and improve performance.
- Involve in new strategies and process improvements to enhance team performance.
- Provide daily, weekly, and monthly reports at internal and external client levels.
- Flexible scheduling and willingness to invest additional time in the team when necessary.
- Assist team members in adhering to service level agreements and performance metrics.
