Business Analyst Ii, Project Coordinator
hace 6 días
**Job Overview**
About Amzn Support Srvcs Costa Rica
We are a global team under Amazon Experience and Technology stream. Our goal is to make Amazon the Earth's Best Employer. We strive to provide our Amazonians with a seamless and superior experience each day in using their benefits.
**Key Responsibilities**
This individual will be part of the Benefits System Admin team within the Benefits Operations Services (BOS) organization. The Benefits Operations team is the administration interface between employees and benefits providers.
- Monitor progress, anticipate risks, resolve issues, and initiate corrective action as needed.
- Work with stakeholders to define requirements and processes.
- Manage dependencies and interfaces between projects and negotiate trade-offs.
- Manage multiple competing projects simultaneously.
- Ensure consistency in deployed configurations and track exceptions for follow-up.
- Understand how all elements of the system software ecosystem work together and collaborate with Quality Assurance Engineers (QAEs) to develop approaches that align with the overall strategy.
- Oversee the development and execution of test plans while monitoring and reporting on test execution.
Requirements
To succeed in this role, you must have:
- 4+ years' experience delivering cross-functional projects.
- 4+ years of experience in program or project management.
- 4+ years of experience working cross-functionally with tech and non-tech teams.
- BA/BS degree in computer science, business, statistics, or a related field.
- Project management, process improvement, or quality certifications desired.
Preferred Qualifications
- 4+ years of experience working with case management and agile tools like JIRA.
- Strong analytical thinking skills and ability to scope technical requirements.
- Excellent verbal and written communication skills.
- Ability to present to all levels within the enterprise and work with both technical and non-technical individuals.
About the Team
The Benefits Operations Services team is committed to delivering exceptional service to our customers. If you're passionate about building creative solutions in HR programs and enjoy working with diverse populations, we encourage you to apply.
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