IT Support Professional
hace 3 días
About the Position:
Sgf Global seeks an outstanding Technical Support Engineer to join our team. As a key player in our company, you will be responsible for providing top-notch technical assistance to our customers through diverse channels.
Key Responsibilities:
- Provide in-depth problem analysis and resolution for Company products integrated into customer environments.
- Focus on achieving and adhering to established Service Level Agreements and Key Performance Indicators.
- Collaborate with more senior team members or other vendors to validate and qualify complex customer issues.
- Contribute to the Company knowledgebase by creating new or updated technical articles/documents.
- Ensure accurate case details, recommendations, and resolutions are maintained in the CRM system.
Essential Qualifications:
- Demonstrate practical knowledge of Virtualization, Windows Server, Active Directory, and common networking protocols.
- Possess a university degree or equivalent experience with a minimum of 2 years of relevant experience.
- Exhibit English professional proficiency with excellent verbal and written communication skills.
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