IT Support Professional

hace 3 días


San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

About the Position:

Sgf Global seeks an outstanding Technical Support Engineer to join our team. As a key player in our company, you will be responsible for providing top-notch technical assistance to our customers through diverse channels.

Key Responsibilities:

  1. Provide in-depth problem analysis and resolution for Company products integrated into customer environments.
  2. Focus on achieving and adhering to established Service Level Agreements and Key Performance Indicators.
  3. Collaborate with more senior team members or other vendors to validate and qualify complex customer issues.
  4. Contribute to the Company knowledgebase by creating new or updated technical articles/documents.
  5. Ensure accurate case details, recommendations, and resolutions are maintained in the CRM system.

Essential Qualifications:

  • Demonstrate practical knowledge of Virtualization, Windows Server, Active Directory, and common networking protocols.
  • Possess a university degree or equivalent experience with a minimum of 2 years of relevant experience.
  • Exhibit English professional proficiency with excellent verbal and written communication skills.


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