Remote IT Professional

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About the Role**

We're seeking a Remote IT Professional to join our Experian Data Quality (EDQ) North America Professional Services team. As a key member of our team, you'll provide remote software technical support to clients, collaborating with internal teams to resolve complex technical issues and ensure exceptional customer experiences.

Our team is focused on delivering innovative solutions that empower organizations to unlock the power of data. We're passionate about data quality management and API technologies, and we're committed to staying ahead of the curve.

Responsibilities:

  • Provide technical support to clients via phone, email, or remote control tools
  • Collaborate with internal teams to resolve complex technical issues and escalate when necessary
  • Document interactions with customers, including troubleshooting steps and solutions provided
  • Assist in creating and maintaining knowledge base articles using the Knowledge Centered Service methodology

Requirements:

  • 1-3 years of desktop support, help-desk, or IT-related support experience
  • Bachelor's degree or equivalent experience desired
  • Proficient in Windows Server/Linux environment, CLI, basic networking concepts, remote desktop technologies, and Salesforce or similar ticketing systems
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