Tech Support Professional with IT Expertise

hace 2 días


San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

About Swarovski

Swarovski is a renowned global leader in crystal craftsmanship, unifying its organization under a single vision. Founded in 1895 in Austria, the company designs and manufactures high-quality crystal, gemstones, and jewelry, as well as crystal objects and home accessories.

Job Overview

We are seeking a highly skilled Tech Support Professional to join our Global Service Desk team in San Jose, Costa Rica. As a key member of our team, you will provide top-notch technical support to end-users, ensuring a seamless experience and resolving issues efficiently.

Main Responsibilities

  • Act as the single point of contact for end-users, responding to their IT queries and requests.
  • Solve user issues directly or route tickets to the corresponding second-level support team, striving for a high first-level support solution rate.
  • Keep users informed about the status of their requests and coordinate with other teams as needed, depending on the urgency of the request.
  • Report requests in the corresponding ticketing system (Change order, incident, or request).
  • Document problem solutions and maintain the internal knowledge database.

Requirements

  • Less than 2 years of experience in a similar role.
  • Proficiency in IT areas such as Office365 (MS Office, Exchange Online), SAP, User and Password Management, Client Hardware, Network, Retail Hardware, Retail Application, Desktop Application (Support, Installation), iOS, Web Browser, Operating System, and Service Now Ticketing system.
  • Fluency in English and Portuguese required.

What We Offer

Swarovski offers a dynamic work environment where you can grow and develop your skills. Join our team and contribute to creating a wondrous new world of crystal craftsmanship.


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