Enterprise Engagement Specialist
hace 7 días
About the Position
We are seeking a highly skilled Customer Success Manager to join our team at Smartsheet. As a key member of our customer success organization, you will be responsible for driving customer satisfaction and retention through effective account management and relationship-building.
Responsibilities
- Account Management: Manage a portfolio of enterprise-level accounts to drive customer satisfaction and retention
- Customer Engagement: Develop and implement comprehensive engagement strategies to maintain high customer satisfaction levels
- Technical Guidance: Provide expert guidance and support to customers on work management, collaboration, and project planning
- Success Reviews: Lead regular customer success reviews to confirm satisfaction, address concerns, and expand Smartsheet usage within the account
- Cross-Functional Collaboration: Collaborate with Sales and Professional Services teams to share customer insights and inform additional product and service sales opportunities
Requirements
- Experience: 3+ years of experience in account management or a related field
- Skills: Proven track record of maintaining valuable relationships with diverse customer base, strong task management skills, and passion for working with leading-edge web-based technologies
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