Senior Analyst

hace 7 días


San José, San José, Costa Rica Temenos A tiempo completo

About Temenos

Temenos empowers a world of banking that creates opportunities for billions of people and businesses worldwide.

We foster innovation through the pioneering spirit of 7,500+ Temenosians who are passionate about enhancing banking services.

Temenos enables growth for two-thirds of the world's top 1,000 banks and over 70 challenger banks in more than 150 countries.

We collaborate with clients to develop new banking services and cutting-edge customer experiences on our open banking platform, helping them operate sustainably.

The Role

You will work with Temenosians around the globe:

  • Provide guidance and advice to less experienced Product Support consultants for complex issues.
  • Maintain strong proficiency in tools, systems, and procedures used to accomplish the job.
  • Track and maintain constant communication with customers from case initiation to resolution.
  • Be responsible for maintaining positive and loyal relationships between Temenos and its customers.
  • Analyze, debug, and resolve issues.

Key Responsibilities

  • Customer support experience is required.
  • Languages: Bilingual in English and Spanish.
  • Education: A Bachelor's Degree is preferred.
  • Technical knowledge: T24 Administration, Web Services on TAFC and TAFJ environments, INFOBASIC programming, JAVA, databases (jBase, Oracle, MS-SQL), operating systems (UNIX, Windows), performance optimization.
  • Expertise in Core Java, Data Structures & Algorithms.
  • Familiarity with SQL databases.
  • Good understanding of Object-Oriented Programming and Design.

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