Senior Systems Analyst

hace 1 semana


San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo
Job Description
We are looking for a skilled Senior IT Analyst to join our team at Hitachi Solutions Ltd. As a member of the internal IT support and operations team, you will be responsible for providing day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs.

Your responsibilities will include troubleshooting, resolving, and escalating incidents and service requests while meeting service-level objectives. You will also participate in regular team meetings, collaborate with other departments and leadership to review and analyze hardware, software, and service needs, and conduct employee onboarding and departure processes.

To succeed in this role, you will need strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies. You will also need excellent English verbal and written communication skills, positive attitude, and the ability to present complex technical information in a clear and concise manner to a variety of audiences.

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