Software Support Engineer

hace 7 días


San José, San José, Costa Rica Softwareone A tiempo completo

About the Role

We're looking for highly skilled and motivated individuals to join our team as Support Analysts. As a key member of our IT support team, you'll be responsible for delivering exceptional customer experiences, resolving technical issues efficiently, and collaborating with cross-functional teams to drive business growth.

Your Key Responsibilities

  1. Provide expert technical support to users, resolving issues efficiently and effectively.
  2. Develop and maintain detailed documentation for troubleshooting, operational procedures, and user guides.
  3. Stay up-to-date with the latest technologies and best practices to deliver exceptional service and support.
  4. Collaborate with cross-functional teams to address operational challenges and implement process improvements.

Your Profile

  • Techincal background, with experience in providing on-site support as a support analyst in a similar IT environment.
  • Strong knowledge of operational workflows and support procedures.
  • Required Skills: expertise in equipment maintenance, both at the hardware and software levels, including printers, VPN, and technical diagnostics.
  • Experience with management tools, equipment support, and incident management software.
  • Strong problem-solving abilities and the ability to manage multiple tasks simultaneously.
  • Outstanding communication skills and ability to effectively communicate with different teams and users.

Our Culture

  • We value diversity, equity, and inclusion in the workplace.
  • We promote a culture of continuous learning and professional growth.
  • We offer a comprehensive benefits package and competitive compensation.


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