Data Support Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About Experian**

Experian is the world's leading global information services company. We unlock the power of data to create more opportunities for consumers, businesses and society.

We are thrilled to share that Fortune has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the World's Most Innovative Companies by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).

We redefine the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology, we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**

Key Responsibilities

  • Leverage EDQ's documentation to determine how to best proceed with a given issue.
  • Engage with the customer and other support team members to gain an understanding of the customer's environment, contract and goals.
  • Responsible for updating customer information as needed.
  • Attempt to resolve incidents or requests on first contact when possible prior to escalating.
  • Monitor and respond to support calls within required SLA.
  • Evaluate issues by interpreting end-user's problem descriptions to determine resolution or best course of action.
  • Identify problem trends and report to supervisor for further analysis.

Requirements

  • 1-3 Years of Desktop Support, Help-Desk, or IT related support.
  • B.A degree or equivalent experience desired.
  • English Level B2.
  • Strong communication and interpersonal skills.
  • Microsoft Office proficiency.
  • Analytical skills.
  • Problem solving skills.
  • Organize and manage multiple tasks and priorities.
  • Able to work non-standard business hours as required.
  • Ability to resolve issues over the phone utilizing remote control tools.
  • Communicate clearly and concisely, both orally and in writing.

**Benefits**

We offer a range of benefits including medical, life and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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