Customer Experience Team Lead
hace 16 horas
We are seeking a highly skilled Customer Experience Manager to join our Loyalty Team. As a key member of the team, you will be responsible for delivering exceptional customer support to our clients, identifying and resolving customer issues, and working closely with cross-functional teams to ensure a positive customer experience.
The ideal candidate will have a strong background in customer service, excellent communication and problem-solving skills, and a passion for delivering outstanding results in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer support to our clients, responding to inbound requests and resolving customer issues in a timely and professional manner
- Analyze customer metrics to identify early indicators of potential cancellations and proactively address customer concerns
- Work closely with the customer to resolve issues and develop solutions to retain business
- Collaborate with cross-functional teams to ensure a positive and cohesive customer experience
We are looking for a highly skilled and motivated individual with a strong background in customer service. The ideal candidate will have:
- 2+ years of experience in customer service, support, or a similar role
- Excellent communication and problem-solving skills
- A professional and friendly demeanor
- Keen problem-solving skills and superb attention to detail
- Familiarity with Salesforce, Slack, and Google Suite
Tebra is a digital healthcare company that aims to unlock better healthcare for independent practices. We are building the future of well-being together, with a shared vision for tomorrow that begins with compassion and humanity today.
We are a team of passionate individuals who are committed to delivering exceptional results and making a positive impact on our customers' lives. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer support, we encourage you to apply for this exciting opportunity.
Our Values:
- We start with the customer and look at the world through their lens
- We keep it simple and aim to simplify healthcare for everyone
- We stay entrepreneurial and solve problems with creativity and perseverance
- We are better together and put the team first
- We celebrate success and take time to have fun
We offer a range of benefits and perks to support your physical and mental well-being, including a wellness and childcare subsidy, university education discount, and access to fitness and mental health resources.
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