Customer Support Team Lead
hace 1 semana
About the Role:
The Customer Support Team Lead is responsible for overseeing the day-to-day operations of the Customer Support team at Tebra. This includes supervising, coaching, and developing a team of Customer Support Representatives to ensure they are equipped to provide exceptional customer service.
Your Area of Focus:
- Drive achievement of corporate and Support goals and objectives
- Ensure all operational programs, infrastructure, staffing, and training are achieved consistently
- Supervise Support staff to ensure that all customer phone calls and cases are responded to and resolved within quality guidelines
- Conduct on-going quality reviews of member inquiries/requests from all interaction channels to ensure the level of service rendered is within company standards and quality guidelines
- Ensure CR Support team follows all SOPs and appropriate action is taken in the event of non-compliance
- Provide effective supervision of assigned departmental operations
- Uphold the Tebra Cultural elements and brand promise
- Monitor results and change course as needed
- Ensure staff receives assistance in resolving complex requests and complaints within a timely manner
- Work cross-functionally with Training, Workforce Management, Peer Support, Account Management, Onboarding, Sales, and other departments as needed
- Partner with other teams to improve the client experience
Your Professional Qualifications:
- 12 months minimum experience in Customer Support or in Customer Support for SaaS companies
- Demonstrated professional and friendly demeanor with customers
- Demonstrated track record of providing outstanding customer service, timely management of cases, and metrics delivery
- English Communication Skills - oral and written
- Highly motivated and goal-oriented individual
- Positive attitude and professionalism
- High level of interpersonal skills
- Demonstrated ability to work cross-functionally
- Deep knowledge of customer service principles and practices
- Must be flexible to change based on business needs
- Must be dependable and self-motivated
- Strong analytical and problem-solving skills
- Successfully motivate and inspire a team
About Tebra:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our Values:
- Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens.
- Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone.
- Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
- Better Together: We are diverse, humble, and collaborative. We put the team first and win together.
- Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount. We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
#LI-SS1 #LI-Hybrid
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
-
Customer Support Team Lead
hace 4 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoTransforming Lives through Exceptional Customer SupportAbout the RoleWe are seeking a highly motivated and client-focused leader to join our Experian team as a Customer Support Team Lead. As a key member of our customer support team, you will be responsible for leading and managing a team of remote customer support associates, ensuring that all customer...
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Technical Support Team Lead
hace 5 días
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoMake a Lasting Impact with Straumann GroupWe're seeking a highly skilled Technical Support Manager to lead our team of technical support representatives. As a key member of our organization, you'll play a crucial role in delivering industry-leading customer support and driving business growth.About the RoleThis is a fantastic opportunity for a seasoned...
-
Customer Service Supervisor
hace 1 semana
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo**Transforming Customer Experiences**We're seeking a seasoned Customer Service Supervisor to lead our team in delivering exceptional support to Straumann Group customers.As a key member of our customer-facing team, you'll oversee the training and development of Customer Service Representatives, ensuring they're equipped to provide top-notch support.**Key...
-
Technical Support Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Job Summary**:Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.As a Technical Support...
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAs a Senior Customer Experience Manager at Equifax, you will lead a team of 10-20 agents, responsible for delivering business KPIs such as SLA, Customer Experience, Quality, and Efficiencies. This role requires day-to-day efforts to ensure compliance with workload and deliver exceptional results, playing a collaborative role in growing and implementing...
-
Customer Experience Team Lead
hace 17 horas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Loyalty Team. As a key member of the team, you will be responsible for delivering exceptional customer support to our clients, identifying and resolving customer issues, and working closely with cross-functional teams to ensure a positive customer experience.The ideal...
-
Operations Support Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Operations Support Manager is responsible for leading a team of employees to provide operations support services in coordination with the Operations - Core team. The primary objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Key...
-
Technical Support Team Lead
hace 5 días
San Francisco, Heredia, Costa Rica Encora A tiempo completoAbout Our Company: Encora is a global leader in Software and Digital Engineering, helping businesses bridge the Software Engineering Talent gap and providing cutting-edge services like Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. With 16 global offices and 25 innovation labs, we empower businesses to...
-
Order Management Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Huntsman Corporation is a global leader in the manufacturing and marketing of differentiated and specialty chemicals. We are seeking an experienced Order Management Team Lead to support our Advanced Materials Division in San Jose, Costa Rica.Key Responsibilities:Manage a team of Customer Service Representatives to deliver exceptional customer...
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Abbvie A tiempo completoJob SummaryAbbvie is seeking a highly skilled Customer Service Team Lead to oversee a team of insurance analysts responsible for verifying new patient insurance benefits and handling claim rejections. The ideal candidate will have a strong understanding of commercial and government pharmacy and medical insurance programs, billing, alternate funding...
-
Quality Engineering Team Lead
hace 5 días
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Quality Engineering Team Lead**At Boston Scientific, we are looking for an experienced Quality Engineering Team Lead to join our team. This role will be responsible for developing and managing a high-performance Quality Specialist team with a focus on customer needs, compliance, and department high performance.**Key Responsibilities Include:**Demonstrate a...
-
Senior Manager, Technical Support Operations Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**About the Role**We are seeking a highly skilled Senior Manager, Technical Support Operations Lead to join our team at ServiceNow. As a key member of our Support Operations team, you will be responsible for leading a team of technical support professionals in delivering exceptional customer experiences.**Key Responsibilities**• Lead a team of technical...
-
Customer Support Engineer
hace 3 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Delivering Exceptional Support for IBM Software and Solutions**We are seeking a highly skilled Technical Support Engineer to join our team, providing remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In this role, you will have the opportunity to make a significant impact by...
-
Customer Service Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Job Summary**The Customer Service Team Lead will serve as a key contact point for all aspects of operations within their responsibilities. This role involves supervising a team to complete daily tasks, ensuring reliability and confidence in their work.**Key Responsibilities**Act as a point of contact for all aspects of operations within their...
-
Digital Customer Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionThe Customer Support Associate will work with customers through various channels, including chat, email, and phone. They will answer questions, make changes to insurance policies, and counsel customers on their insurance needs. The ideal candidate will ensure that customer needs are met in the first interaction and exceed their expectations....
-
Collections Team Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica World Business Lenders, LLC A tiempo completoAbout World Business LendersWorld Business Lenders (WBL) is a U.S.-based company that provides short-term real estate collateralized commercial loans to small and medium-sized businesses throughout the United States.We are a 100% remote workforce, and this is a remote Contract/Consultant position. The working hours will be 9:00am-6:00pm Eastern, Monday...
-
Collections Team Lead
hace 4 semanas
San Francisco, Heredia, Costa Rica World Business Lenders, LLC A tiempo completoAbout World Business LendersWorld Business Lenders (WBL) is a U.S.-based company that provides short-term real estate collateralized commercial loans to small and medium-sized businesses throughout the United States.We are a 100% remote workforce, and this is a remote Contract/Consultant position. The job requires working hours of 9:00am-6:00pm Eastern,...
-
Complaints Processing Team Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Abbvie A tiempo completo**Job Summary**At Abbvie, we are seeking a highly skilled Complaints Processing Team Lead to join our team. This role will be responsible for providing daily direction to a local team of analysts responsible for processing complaints, anticipating trends, and ensuring compliance with regulatory requirements.**Key Responsibilities**Manage the implementation...
-
Senior Associate, Physical Stores Support Team
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoFluent English speaker and writer required for a role in the Physical Stores Support Team. Experience with Excel and 2 years of supporting internal teams, merchant-service, or customer-service is essential.The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing...