Senior Associate, Physical Stores Support Team

hace 1 semana


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Fluent English speaker and writer required for a role in the Physical Stores Support Team. Experience with Excel and 2 years of supporting internal teams, merchant-service, or customer-service is essential.

The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores.

Our stores have innovative concepts (including Amazon Go). As a team member, you'll work to operate, scale, and invent to support business success and growth. Your work will have a direct impact on the customer experience and stakeholder trust.

Key responsibilities include:

  • Documenting SOP changes and developing writing skills
  • Following instructions end-to-end with high quality results
  • Gaining experience in tools used to achieve business goals and providing process-level reports to senior management/stakeholders
  • Diving deep on output deviations and escalating issues
  • Performing root cause analysis, researching for missing information, finding the main gaps and solving them
  • Interacting with multiple stakeholders on a daily basis to communicate on operations
  • Participating in improvement and optimization initiatives
  • Sharing knowledge and best practices with the team, including delivering training sessions for processes
  • Effectively prioritizing work time to ensure productivity and record time spent on tasks

Previous experience in Process Improvement and SOP optimization is a plus.



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