Technical Support Associate
hace 2 semanas
Job Summary
We are seeking a highly skilled Technical Support Associate to join our team at NTT DATA Services. As a Technical Support Associate, you will be responsible for providing technical assistance and support to our clients. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities
- Provide technical support and assistance to clients via phone, email, and chat.
- Diagnose and troubleshoot technical issues and provide solutions.
- Work with clients to resolve technical issues and improve their overall experience.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge articles and end-user training guides.
Requirements
- 1-2 years of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in MS Office applications and Windows operating system environment.
- Knowledge of customer service principles and practices.
About NTT DATA Services
NTT DATA Services is a leading provider of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
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