Order To Cash Agent
hace 1 mes
Transform Your Career with British American Tobacco
We are seeking a highly skilled and motivated Order To Cash Agent to join our team in Costa Rica. As a key member of our Global Business Services Finance team, you will play a critical role in handling finance information for retail customers in the USA.
Key Responsibilities:
- Handle finance information for retail customers in the USA
- Support payment processes and validations
- Support the Tier II team
- Comply with department KPIs
- Support process documentation and complete assigned reports
- Transfer incidents to internal departments and analyze situations that may arise
- Improve processes to provide more effective results
- Handle back-office processes as needed
Requirements:
- B2+/C1 English Level
- Advanced use of Microsoft Office programs
- Experience working under pressure
- At least 1 year of contact service experience
- At least 1 year of finance experience (desirable)
- Floor support or subject matter expert experience
- Inbound and outbound service live experience
- Problem-solving and customer service skills
Education and Qualifications:
- High school diploma
- University degree completed or in progress (Accounting, Economics, or Finance)
What We Offer:
- Market-leading annual performance bonus (subject to eligibility)
- Diverse health plans, work-life balance initiatives, transportation support, and flexible holiday plans with additional incentives
- Access to online learning platforms and personalized growth programs to nurture leadership skills
- Continuous improvement within a transformative environment, preparing for ongoing changes
Why Join British American Tobacco?
We are one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. We prioritize collaboration, inclusion, and partnership, and we are committed to enabling every individual to thrive, regardless of their background.
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