Order To Cash Agent

hace 1 mes


San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

Transform Your Career with British American Tobacco

We are seeking a highly skilled and motivated Order To Cash Agent to join our team in Costa Rica. As a key member of our Global Business Services Finance team, you will play a critical role in handling finance information for retail customers in the USA.

Key Responsibilities:

  • Handle finance information for retail customers in the USA
  • Support payment processes and validations
  • Support the Tier II team
  • Comply with department KPIs
  • Support process documentation and complete assigned reports
  • Transfer incidents to internal departments and analyze situations that may arise
  • Improve processes to provide more effective results
  • Handle back-office processes as needed

Requirements:

  • B2+/C1 English Level
  • Advanced use of Microsoft Office programs
  • Experience working under pressure
  • At least 1 year of contact service experience
  • At least 1 year of finance experience (desirable)
  • Floor support or subject matter expert experience
  • Inbound and outbound service live experience
  • Problem-solving and customer service skills

Education and Qualifications:

  • High school diploma
  • University degree completed or in progress (Accounting, Economics, or Finance)

What We Offer:

  • Market-leading annual performance bonus (subject to eligibility)
  • Diverse health plans, work-life balance initiatives, transportation support, and flexible holiday plans with additional incentives
  • Access to online learning platforms and personalized growth programs to nurture leadership skills
  • Continuous improvement within a transformative environment, preparing for ongoing changes

Why Join British American Tobacco?

We are one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. We prioritize collaboration, inclusion, and partnership, and we are committed to enabling every individual to thrive, regardless of their background.


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