Software Licensing Compliance Specialist
hace 1 semana
Job Summary
We are seeking a highly skilled Software Licensing Compliance Specialist to join our team at ServiceNow. As a key member of our licensing operations team, you will be responsible for ensuring compliance with our customers' licensing agreements.
Key Responsibilities
- Run and analyze compliance reports to identify revenue opportunities
- Work closely with sales teams to discuss licensing utilization and support upsell motions
- Educate customers on entitlement measurement logic and structure
- Collaborate with the Business Intelligence team to improve use verification and compliance
- Deliver projects to improve current processes and develop new usage guidelines
- Meet and take responsibility for all business SLAs related to compliance processes
- Maintain ongoing documentation for internal teams and customers
- Train users on best practices around compliance and use verification processes
- Identify manual processes for improvement and automation
Requirements
- Minimum 8 years' experience in data analytics, pricing operations, sales operations, or deal desk, preferably in the software industry
- Strong verbal and written communication and confident presentation skills
- Exposure to working cross-functionally with different teams and nationalities
- Ability to work well with others, objectivity with excellent attention to detail
- Advanced skills using Excel, Word, PowerPoint, and Visio or similar products
- Exposure to BI Tools (PowerBI and Tableau) and working with large data sets
Desired Skills and Experiences
- Experience in license compliance, audit, and/or usage verification role
- Critical path methodology or PERT experience
- Experience developing dashboards in Tableau or Power BI, and exposure to SQL/Snowflake
- Certification in Project Management methodologies
- Workflow design, project management, and/or Agile SDLC experience
- Prior experience using the ServiceNow platform
- Prior experience as a user or administrator of cloud-based License Entitlement, CRM, and/or PRM solutions
About ServiceNow
ServiceNow is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We believe that our differences are what make us stronger and more innovative.
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