Travel Industry Leadership Position

hace 5 días


San José, San José, Costa Rica Europe Express A tiempo completo

Overview

The Contact Center Manager is a key role within our organization, responsible for leading our inside sales support team and driving performance to achieve goals.

Duties and Responsibilities

  • Manage daily duties and workflows of pre-trip requests from the travel agent community
  • Lead effective 1 on 1 meetings with team members, including performance reviews and coaching sessions
  • Participate in department meetings and trainings, and collaborate with peers to identify and improve processes to positively impact the team
  • Drive customer experience and remain available to resolve customer concern issues directly with our partners

Qualifications

  • Five plus years of successful contact center management, sales support management, or inside sales management experience
  • Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach
  • Excellent presentation and public speaking skills
  • Ability to communicate effectively and efficiently with all levels of employees


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