E-commerce Onboarding Specialist
hace 3 días
About the Role
As an E-commerce Onboarding Specialist at Amzn Support Srvcs Costa Rica, you will play a critical part in ensuring seamless registration and onboarding experiences for Amazon Sellers.
Your primary responsibility will be to provide direct support to Amazon Sellers through live sessions, collecting required information and documentation, and conducting relevant verification to enable them to complete registration and start selling on Amazon.
You will interact directly with Amazon Sellers, using your exceptional communication skills and technical knowledge to resolve issues efficiently. Your passion for delivering world-class customer service, maintaining a positive and professional manner, will make a significant impact on our customers' experience.
Key Responsibilities
- Provide exceptional customer service to Amazon Sellers through live sessions.
- Collect required information and documentation from Sellers.
- Conduct relevant verification to enable Sellers to complete registration.
- Interact with Sellers in both English and Spanish fluently.
- Maintain accurate records of Seller interactions.
Requirements
- Fluency in both English and Spanish.
- Prior experience working in customer service or contact center environments is highly desirable.
- Demonstrated desire to expand skills into new areas.
- Technical savvy, including proficiency in MS Office applications and internet browsers.
- Business acumen in e-commerce and retail.
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