Partner Operations Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Job Overview

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We are seeking a seasoned operations professional to join our Global Partner Operations Center of Excellence team. As a Partner Operations Manager, you will play a critical role in providing timely response and resolution to address partner inquiries, program needs, and administration.

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The ideal candidate will have a proven track record of process improvement and program management skills, with the ability to drive collaboration with cross-functional teams and effectively resolve problems.

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Responsibilities

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  • Manage a team that supports partner operations, including calls, cases, and transactional deals.\
  • Establish structured communication channels with partners and internal stakeholders.\
  • Identify process gaps and implement scalable solutions for optimization.\
  • Develop and implement operational strategies and workflows to support growth and alignment with business goals.\
  • Oversee the end-to-end lifecycle of partners from onboarding to offboarding.\
  • Create and maintain reports to provide insights into partner operations and performance trends.\
  • Provide ongoing coaching, mentorship, and guidance to team members.\
  • Monitor team performance using KPIs and dashboards.\
  • Ensure day-to-day high-priority issues are resolved thoroughly with a customer-service mindset.\
  • Exhibit overall leadership to the Program operations team.\
  • Other duties as assigned.\
  • Familiarity with partner ecosystems and channel programs.\
  • Customer service-oriented with strong interpersonal skills.\
  • Proven track record of process improvement and program management skills.\
  • Ability to drive collaboration with cross-functional teams.\
  • Phone skills, customer service skills, and good relationship-building skills.\
  • Handles self with highest level of professionalism in all communications.\
  • High energy with capability to multi-task in dynamic, rapidly growing organization.\
  • Understanding of domestic and international markets.\
  • Excellent English speaking and writing skills.

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