Global Partner Program Operations Lead
hace 2 semanas
About the Role
\This is a highly visible role within the Global Partner Operations Center of Excellence team, responsible for managing partner operations, developing strategic plans, and driving process improvements.
\The ideal candidate will be a seasoned operations professional with a proven track record of success in managing teams, improving processes, and driving results.
\Key Responsibilities
\- \
- Develop and execute strategic plans to improve partner operations and increase efficiency.\
- Manage a team of professionals who provide support for partner operations, including calls, cases, and transactional deals.\
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement scalable solutions.\
- Develop and implement operational strategies and workflows to support growth and alignment with business goals.\
- Oversee the end-to-end lifecycle of partners from onboarding to offboarding.\
- Create and maintain reports to provide insights into partner operations and performance trends.\
- Provide ongoing coaching, mentorship, and guidance to team members.\
- Monitor team performance using KPIs and dashboards.\
- Ensure day-to-day high-priority issues are resolved thoroughly with a customer-service mindset.\
- Exhibit overall leadership to the Program operations team.\
- Familiarity with partner ecosystems and channel programs.\
- Customer service-oriented with strong interpersonal skills.\
- Proven track record of process improvement and program management skills.\
- Ability to drive collaboration with cross-functional teams.\
- Phone skills, customer service skills, and good relationship-building skills.\
- Handles self with highest level of professionalism in all communications.\
- High energy with capability to multi-task in dynamic, rapidly growing organization.\
- Understanding of domestic and international markets.\
- Excellent English speaking and writing skills.
-
Global Program Manager
hace 4 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoJob DescriptionWe are seeking a skilled Global Program Manager to join our team at Sgf Global. The successful candidate will have excellent knowledge of program management and change management principles.About the RoleThe Global Program Manager will be responsible for planning, creating, and deploying successful operations processes. This includes...
-
Senior Program Manager, Global Partner Operations Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoAbout the RoleThe Global Partners Organization is hiring an experienced Senior Program Manager to lead the development of our modern partner ecosystem for Workday. This is an ideal opportunity for an individual contributor with a comprehensive program management toolkit and proven track record to influence, drive, and collaborate cross-functional teams.You...
-
Senior Program Manager, Global Partner Operations
hace 2 semanas
San Francisco, Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...
-
Mgr, Partner Operations
hace 3 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob Description What you get to do in this role: Manager, Partner Program Operations Located in Heredia, Costa Rica is actively looking for a proven, results oriented Partner Program operations manager to join the Global Partner Operations Center of Excellence team.This is primarily an operational role focused on providing timely response and resolution to...
-
Mgr, Partner Operations
hace 3 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob DescriptionWhat you get to do in this role:Manager, Partner Program Operations Located in Heredia, Costa Rica is actively looking for a proven, results oriented Partner Program operations manager to join the Global Partner Operations Center of Excellence team.This is primarily an operational role focused on providing timely response and resolution to...
-
Partner Operations Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob Overview\We are seeking a seasoned operations professional to join our Global Partner Operations Center of Excellence team. As a Partner Operations Manager, you will play a critical role in providing timely response and resolution to address partner inquiries, program needs, and administration.\The ideal candidate will have a proven track record of...
-
Global Program Operations Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Description">We are looking for a Global Program Operations Specialist to join our team. In this role, you will be responsible for managing programs and projects across the organization, ensuring effective execution and delivery of results.Key Responsibilities">Manage multiple programs and projects simultaneously.Develop and implement operational...
-
Senior Program Lead
hace 6 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo**Job Summary**We are looking for a highly skilled Senior Program Lead to join our Finance Operations team. As a Senior Program Lead, you will be responsible for delivering business solutions that meet the users' needs and driving complex projects to meet medium and long-term business objectives.The ideal candidate will have experience in program management,...
-
Global IT Program Director
hace 23 horas
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completoJob Title: Global IT Program DirectorDescriptionWe are seeking an experienced Global IT Program Director to lead our IT project management efforts, focusing on delivering high-quality results and ensuring stakeholder satisfaction.Key ResponsibilitiesDevelop and execute project management plans that incorporate key components, including time, cost, scope,...
-
Intake & Prioritization Lead
hace 4 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoLead Intake & Prioritization EffortThe Intake & Prioritization Lead will be responsible for leading the intake and prioritization of requests, including reviewing requests scoring and identifying prioritization conflicts. The ideal candidate will have excellent knowledge of program management and change management principles.About the RoleThe Intake &...
-
HR Program Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany OverviewAbout Experian: Unlocking the Power of DataWe are a leading global information services company, dedicated to creating opportunities for consumers, businesses, and society. Our mission is to provide innovative solutions that help our clients maximize their potential.We prioritize our culture and values, seeking talented individuals who share...
-
Global Support Operations Manager
hace 2 días
San Francisco, Heredia, Costa Rica Workday A tiempo completoJob DescriptionThis role requires a seasoned program manager with a proven track record of delivering medium-to-large-scale programs focused on organization effectiveness and efficiencies aligned with Workday's scale. You will partner closely with the program sponsor, business leads, and technology teams to define and execute program objectives, identify and...
-
Senior Operations Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoAbout Our CompanySgf Global is a dynamic organization that requires innovative solutions to complex problems. We are looking for a talented individual to fill the role of Senior Operations Specialist.Job OverviewThe Senior Operations Specialist will play a crucial role in supporting the overall program deliverables and tasks with the Intake & Prioritization...
-
Global Corporate Card Lead
hace 1 día
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the Role:The Global Corporate Card Lead - LATAM Operations will be responsible for managing the corporate card administration program in LATAM, supporting a global program with 50,000+ cardholders across 51 countries. This role will lead a diverse team responsible for daily card functions, country implementations, and change management projects.Main...
-
Global Quality Assurance Program Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Global Quality Assurance Program Manager & Consent Order Sr Lead (C14) role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program.Quality Assurance (QA) is a key function that executes a multi-year plan covering transaction, conformance, and report production control testing of prioritized U. S. BCBS 239...
-
Operational Excellence Lead
hace 1 día
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob OverviewWe are seeking a highly skilled Risk and Controls Project Lead to join our Global Program Operations Team - Project Adon. In this role, you will be responsible for driving transformation, performance improvement and project execution across Experian's operational risk transformation project.The ideal candidate will have a strong background in...
-
Global Financial Governance Lead
hace 5 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAs a Global Financial Governance Lead, you will be responsible for overseeing the QA program's book of work including budget, headcount control, technology investments, consumption, and capacity planning.You will also oversee the execution of key priorities of the Global Finance QA program to ensure that main goals aligned with Finance COO strategic...
-
Global Pricing Operations Lead
hace 1 día
San Francisco, Heredia, Costa Rica Vmware A tiempo completoAbout the RoleWe are seeking an experienced Global Pricing Operations Lead to join our team. As a key contributor to our charter, you will be responsible for defining and operationalizing pricing decisions for the launch of new products and services. You will lead a team of Business Analysts who act as Subject Matter Experts (SMEs) to deliver the best...
-
Sales Operations Expert
hace 1 semana
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoKey ResponsibilitiesThe Business Analyst III will be responsible for:Tracking Cross Cloud Managed Services partner badge achievement and updating necessary systemsCreating, reviewing, and sending out partner rebate statementsProcessing intentions and claims from the Services Led incentive programsMaintaining data integrity in VMware's systemsProviding...
-
Cloud Engineering Program Manager
hace 6 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**Job Description**The Global Cloud Services PgM Team is responsible for delivering program management services to the engineering and operations organizations within the larger Global Cloud Services organization.Our team works closely with leadership to surface data, extract technical decisions, and drive execution of programs. We're seeking a Technical...