Collections Team Leader

hace 2 semanas


Costa Rica Stryker Corporation A tiempo completo

**Leadership Opportunity at Stryker Corporation**

About the Role:

The Collections Team Leader will play a key role in leading the operational aspects of the team, serving as the first escalation point for internal and external customers, and tracking, evaluating, and correcting the operational performance of the Collections Analysts.

Key Responsibilities:

  • Assist in developing training materials for a newly created team.
  • Engage and supervise the collections team under their scope.
  • Ensure high-quality interactions with internal and external customers.
  • Responsible for managing the performance of the team in terms of cash collection, aging ratios, and dispute resolution.
  • Support the manager with annual review processes.
  • Ensure a high level of employee engagement on their team.
  • Partner with customer-facing teams, building strong relationships with both internal and external customers.
  • Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
  • Contribute to accurate customer master data elements.
  • Engage in collection activities for priority customer accounts.
  • Provide regular updates to CRFSSC management of KPIs, analysis, and trends.
  • Work with Internal and external audit teams to review and enforce policies.

Requirements and Qualifications:

  • University degree in Business Administration, Finance, Accounting, or other related areas is preferred.
  • Fluent spoken and written English; other language is a plus.
  • Intermediate to advanced skills on the MS Office Suite.
  • SAP, Oracle, and Getpaid systems knowledge is a big plus.

Experience and Background:

  • At least 5 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams.
  • At least 5 years of overall experience in the Shared Services environment or with multinational companies.


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