Customer Support Team Lead
hace 3 días
About the Role:
The Customer Support Supervisor is responsible for overseeing the day-to-day operations of Patient Pop's individual team. The successful candidate will be a highly motivated and goal-oriented individual with excellent communication skills.
Your Area of Focus:
- Oversee a team of up to 15 Customer Support Representatives
- Supervise, coach, motivate, and develop the Customer Support Representatives
- Drive achievement of corporate and Support goals and objectives
- Ensure all operational programs, infrastructure, staffing and training is achieved consistently
Your Professional Qualifications:
- 12 months minimum experience in Patient Pop Customer Support or in Customer Support for SaaS companies
- Demonstrated professional and friendly demeanor with customers
- Demonstrated track record of providing outstanding customer service, timely management of cases and metrics delivery
- English Communication Skills - oral and written
About Tebra:
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting Tebra to elevate their patient experience, we are building the future of well-being together.
Our Values:
- Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens.
- Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone.
- Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
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