Professional Services Team Lead

hace 1 día


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

About the Job:

The Professional Services Team Lead is a leadership position that requires strong communication and interpersonal skills. The successful candidate will be responsible for leading a team of professionals who provide customer service support to U.S. based clients.

Key Responsibilities:

  • Lead a team of professionals who provide customer service support.
  • Manage team productivity and utilization.
  • Design and implement process improvements.
  • Support the administration of management tasks.
  • Maintain overall team workload.
  • Build morale and establish an atmosphere of team camaraderie.
  • Communicate and enforce local office policies.
  • Assign mentors to new hires.
  • Create and distribute Daily Status report.
  • Perform Quality evaluations and Ecommerce evaluations.


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    ResponsibilitiesAs a Senior Team Lead for Contract Services, your responsibilities will include:Leading a team of 10-20 agents in the delivery of business objectives.Ensuring compliance with Equifax business rules and regulations.Supporting business transformation in a consultative role.Managing team performance through adherence to Equifax requirements and...

  • Alexa Team Lead

    hace 7 días


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Company Overview**Amzn Support Srvcs Costa Rica seeks a skilled team manager to lead the Alexa Data Services (ADS) team in developing and delivering high-quality multi-language Text-to-Speech technology.As a key member of our operations, you will be responsible for managing job assignments, hiring and training new associates, and ensuring productivity is...

  • Client Services Team Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...

  • Spa Team Lead

    hace 7 días


    San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

    About the RoleAs a Spa Team Lead, you will be responsible for leading the spa team to deliver exceptional guest experiences. You will work closely with the management team to develop and implement quality improvement plans, ensuring adherence to company standards.Key ResponsibilitiesAdvise employees on general property information, in-house groups, policy...


  • San Francisco, Heredia, Costa Rica Fusionhit A tiempo completo

    **We are looking for a Senior.NET/Maui Software Engineers to mentor and lead teams for a new US based client in the mobile app space.**- 6+ years of experience as a Software Engineer - full stack preferred.**.NET/C# and Maui experience are requied.**:- ** Experience with CI/CD required**:- ** APK and windows services required**:- BS/MS in Computer Science or...


  • San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job OverviewAuxis is seeking a highly motivated and experienced Customer Service Team Lead to join our team. In this role, you will be responsible for providing professional business and customer service support to our clients, while also overseeing the performance of our team members.

  • Operations Team Lead

    hace 1 día


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Summary:**We are seeking an experienced AdOps Manager to lead our global ad operations business. This role requires a strong background in process-driven environments and experience in building and developing high-performing teams.The ideal candidate will have excellent analytical, problem-solving, and people skills, with a deep understanding of ad...


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    Job OverviewCognizant is seeking a seasoned professional to assume the role of Customer Service Team Lead. This position involves overseeing daily operations, ensuring quality and efficiency standards are met, and driving process improvements.


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleThe Technical Operations Team Lead at Auxis is a critical position responsible for overseeing the infrastructure environments of our clients. This includes ensuring high levels of system availability and performance, as well as leading a team of Operations Center Analysts to achieve company goals and adhere to ITIL best...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **About the Role**We are seeking a highly skilled and motivated Defect Prevention Supervisor to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Defect Prevention & Reconciliation team, you will play a critical role in ensuring the quality of our products and services.The successful candidate will have a strong background in...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleWe are seeking an experienced HR professional to join our team as a Team Lead for the Employee Service Desk. This individual will be responsible for providing task direction, monitoring performance, handling escalations, and assisting with task performance. Strong analytical thinking and pragmatic approach to dealing with requests are...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **About the Role:**This role is part of the Talent and Learning Shared Services team at Citi, responsible for providing operations support services, including implementation of new tools, upgrade and testing support, production issue assistance, and cross-border data clearance. As a Learning Systems Implementation and Support Analyst, you will be working...

  • Team Lead Pricing

    hace 1 semana


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Team lead - Pricing & Back Office (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more...


  • San Francisco, Heredia, Costa Rica Fusionhit A tiempo completo

    **We are looking for two Senior.NET/Angular/Azure Software Engineer to mentor and lead teams for a Platform Modification project with one of our US based clients.Teams will be made up of 5 members, one lead, 1 senior and 3 mid level developers.The team lead will be involved with the hiring for the remaining 4 positions on his/her team.Must reside and have...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    We're looking for a highly skilled and motivated Professional Invoicing Services expert to join our team.In this role, you'll be responsible for managing all aspects of invoicing, including data gathering, invoice creation, and delivery. You'll also be responsible for communicating with clients, resolving queries, and maintaining accurate records.Manage all...


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    About the JobWe are seeking a highly skilled Professional Services Implementation Technician to join our Solutions Delivery team at Smarsh.The successful candidate will be responsible for implementing process runbooks and associated documentation, ensuring consistently high-quality service provisioning with the highest level of customer satisfaction.You will...


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    **Role Overview**Smarsh is seeking a Professional Services Implementation Technician to join our fast-growing Solutions Delivery team.The Professional Services Implementation Technician will coordinate customer escalations and promote exceptional customer experience (CX).Implement, maintain, and develop process runbooks and associated documentation that...

  • Gl Team Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company Description**Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.**Experian unlocks the power of data to create opportunities for consumers, businesses and society.At life's big moments - from buying a home or...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company OverviewBosch Group is a leading global supplier of Business Process Outsourcing for complex business processes and services.We utilize the latest technology and the Internet of Things to develop integrated and innovative service solutions in various areas, including Mobility, Monitoring, and Customer Experience.Our team comprises around 9,000...