Customer Service Representative
hace 4 semanas
Job Summary
The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives, and other customer representatives.
Key Responsibilities
- Answer customer inquiries and/or resolve issues.
- Escalate tasks to the relevant party when necessary.
- Perform credit inquiries, invoice retrieval, and credit hold release analysis.
- Collect payment information and validate past performance history for trade customers.
- Update customer logs in the system.
- Disposition calls after completion of the call, capturing reason for call.
Requirements
- Associate degree required or equivalent combinations of experience and education in lieu of degree required.
- 2-4 years' experience in customer-facing support center.
- Strong communication and oral skills; effectively communicate with internal/external customers.
- Ability to work across functions.
- Proficiency with Microsoft Office and specialized accounting/finance software systems (e.g., Cora/Salesforce).
Work Environment
Hybrid (2 days Office/Ultra park II Lagunilla, Heredia) Private Medical Insurance Asociacion Solidarista Life Insurance Personal Day Off
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