Global Technical Operations Specialist

hace 4 días


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a global leader in connectedness, driving innovation through cutting-edge technology and collaborative partnerships. With a strong presence in the world's most recognized brands, we aim to empower talented individuals with an inclusive culture and exceptional benefits.

Job Overview

Role Description:

  • Provide escalated technical support for complex issues, leading problem management cases, and ensuring timely resolution.
  • Analyze requirements, prioritize requests, and communicate effectively with users and stakeholders.
  • Participate in database design reviews, ensuring changes meet functional and performance requirements.
  • Install, monitor, maintain, and optimize production server hardware and software.
  • Create, track, and report metrics for capacity planning, analyzing current capacity, and providing recommendations.
  • Participate in ticket review processes, assessing issue severity and scope, and maintaining ownership until resolution.
  • Analyze metrics to identify reasons for achievements or deviations and develop action plans for improvement.

Requirements:

  • Bachelor's degree in computer science, electronics, or telecommunications or equivalent work experience.
  • Certification on operating systems and databases (preferred).
  • Exceptional customer service skills, innovative communication abilities, and excellent analytical, multitasking, and communication skills.

Compensation: Estimated salary range: $120,000 - $180,000 per year, based on location and industry standards.

Benefits:

  • Competitive total compensation package.
  • Flexible and remote work options.
  • Inclusive, collaborative, and transparent organizational culture.

About Us: At Syniverse, connectedness is at the core of our business. We believe diversity, equity, and inclusion are crucial to our success as a global company.



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