Global Technical Operations Specialist
hace 4 días
Syniverse is a global leader in connectedness, driving innovation through cutting-edge technology and collaborative partnerships. With a strong presence in the world's most recognized brands, we aim to empower talented individuals with an inclusive culture and exceptional benefits.
Job Overview
Role Description:
- Provide escalated technical support for complex issues, leading problem management cases, and ensuring timely resolution.
- Analyze requirements, prioritize requests, and communicate effectively with users and stakeholders.
- Participate in database design reviews, ensuring changes meet functional and performance requirements.
- Install, monitor, maintain, and optimize production server hardware and software.
- Create, track, and report metrics for capacity planning, analyzing current capacity, and providing recommendations.
- Participate in ticket review processes, assessing issue severity and scope, and maintaining ownership until resolution.
- Analyze metrics to identify reasons for achievements or deviations and develop action plans for improvement.
Requirements:
- Bachelor's degree in computer science, electronics, or telecommunications or equivalent work experience.
- Certification on operating systems and databases (preferred).
- Exceptional customer service skills, innovative communication abilities, and excellent analytical, multitasking, and communication skills.
Compensation: Estimated salary range: $120,000 - $180,000 per year, based on location and industry standards.
Benefits:
- Competitive total compensation package.
- Flexible and remote work options.
- Inclusive, collaborative, and transparent organizational culture.
About Us: At Syniverse, connectedness is at the core of our business. We believe diversity, equity, and inclusion are crucial to our success as a global company.
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