Financial Collections Specialist

hace 6 días


San José, San José, Costa Rica Lonza A tiempo completo

At Lonza, we strive to be a global leader in life sciences, operating across three continents. Our success is built on talented individuals working together to devise innovative ideas that help businesses improve people's lives. In exchange, we empower our employees to own their careers and genuinely make a difference. The Accounts Receivable Analyst for Collections' primary responsibilities include managing a portfolio of assigned accounts, responding to correspondence, and making telephone contacts to ensure timely invoice payment, follow-up, and account resolution.

Main Functions:

  • Develop a collection strategy to track all accounts properly and obtain promises to pay.
  • Regularly organize and prioritize customer calls to maximize collections on the largest customers/invoices based on established KPIs and SLAs.
  • Jointly interact with the commercial area to achieve organizational targets.
  • Address and follow up disputes in a timely manner with the respective area.
  • Maintain relevant systems, collection calls, and invoice logs with status updates, follow-up details, promises to pay, and/or any other relevant information related to the collection effort.

Key Requirements:

  • Advanced English level (spoken and written).
  • Technical High School degree in Accounting or an advanced Bachelor's degree or equivalent in Accounting, Business, or a related field.
  • At least 1 year of experience within the related position, proven ability to negotiate with sales/customers, data analysis of credit reports, and order management processes.
  • Highly preferred ERP (SAP) and intermediate Excel skills (including VLOOKUP's and pivot tables).

Every day, Lonza's products and services have a positive impact on millions of people. We respect and protect our people and our environment, achieving business results ethically. At Lonza, you'll find the challenge and creativity to solve complex problems and develop new ideas in life sciences. We offer the satisfaction that comes with improving lives all around the world and the satisfaction that comes with making a meaningful difference.



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