Real Time Workforce Manager

hace 1 semana


San José, San José, Costa Rica Webhelp A tiempo completo

**About the Role:**

The Senior Staffing Coordinator will work directly with the Operations team and the client to ensure the staffing levels are consistent on a Real Time Basis and meet with the Business needs.

**Key Accountabilities:**

  • Ensure accurate and timely agent schedules are distributed.
  • Input Intraday corrections and exceptions into systems for agent time off and absences.
  • Monitor inbound volume for unusual activity to ensure staffing needs are met.
  • Recognize scheduling issues and escalate as necessary.

**Essential Skills:**

  • Strong analytical skills.
  • Ability to multitask and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.


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