Real Time Workforce Manager
hace 1 semana
**About the Role:**
The Senior Staffing Coordinator will work directly with the Operations team and the client to ensure the staffing levels are consistent on a Real Time Basis and meet with the Business needs.
**Key Accountabilities:**
- Ensure accurate and timely agent schedules are distributed.
- Input Intraday corrections and exceptions into systems for agent time off and absences.
- Monitor inbound volume for unusual activity to ensure staffing needs are met.
- Recognize scheduling issues and escalate as necessary.
**Essential Skills:**
- Strong analytical skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
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