Project Coordinator

hace 1 semana

San José, San José, Costa Rica Splunk A tiempo completo

Splunk is a leading provider of unified security and observability platforms. We are seeking a highly organized and skilled Project Coordinator to join our Professional Services team. As a Project Coordinator, you will play a key role in the success of our customers, employees, and company. Your responsibilities will include leading customers, partners, and Splunk teams through project implementation, managing project kickoff and closure activities, and coordinating with customers for schedule availability and resource requests.

Key Responsibilities:

  • Manage project kickoff and closure activities
  • Coordinate with customers for schedule availability and submit resource requests for technical delivery
  • Understand customer technical scope and any onboarding requirements
  • Partner with other PS stakeholders to ensure scope is delivered timely and within budget
  • Build and maintain technical project plans outlining tasks, milestone dates, and allocation of resources aligned to statements of work (SOWs)
  • Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request
  • Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and Splunk teams
  • Oversee budget alignment to project scope and necessary schedule adjustments
  • Maintain and foster Splunk, partner, and customer relationships
  • Identify and promote opportunities for Splunk products and services to meet additional customer requirements
  • Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning
  • Manage various operational reports to support data hygiene within FinancialForce
  • Manage Estimated vs. Actual time delivery through timecard review and reconciliation

Requirements:

  • 2+ years project management or service delivery management experience in a customer-facing role
  • Financial analyst or budget management experience required
  • Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies
  • Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
  • Excellent verbal and written communications skills
  • Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
  • BA/BS preferred in business management, computer science, computer engineering, or equivalent work experience
  • Experience working for a software vendor preferred
  • Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets

Shift Schedule(s):

  • 6:00am CST - 3:00pm CST (AMER East)
  • 10:00am CST - 7:00pm CST (AMER West)
  • 7:00am CET - 4:00pm CET (EMEA)
  • 9:00am CET - 6:00pm CET (EMEA)

Splunk is an Equal Opportunity Employer. We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Base Pay Range:

CRC 12,800,000.00 - 17,600,000.00 per year

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