Customer Operations Manager

hace 7 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian is a global information services company unlocking data to create opportunities for consumers, businesses, and society. As a leading player in the industry, we strive to make a positive impact on our stakeholders.
We have been recognized by Fortune as one of the 100 Best Companies to Work For and named among the World's Most Innovative Companies by Forbes Magazine. Our commitment to employee satisfaction has earned us certification as a Great Place To Work (GPTW).
The role of a Credit Services Team Lead is critical in ensuring seamless customer experiences across all aspects of the credit lifecycle. You will be responsible for managing operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines.

In this position, you will oversee the management of customer contact and document processing required to maintain consumer credit databases. Additionally, you will ensure compliance with federal and state regulations while achieving business objectives. Your supervisory duties will include investigating process during a credit dispute, ensuring adherence to regulatory requirements, and maintaining database integrity. You will also produce reports and provide access to user information for resolving consumer disputes.

  • Coordinate day-to-day operations, administer company policies, and assign work to subordinate staff.
  • Monitor progress and accuracy of work, train, direct efforts, and provide technical guidance on complex issues.
  • Oversee the maintenance of consumer databases to meet daily qualitative and quantitative goals.


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