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Technical Solutions Expert
hace 1 semana
Citrix is dedicated to empowering individuals and organizations to work remotely or from anywhere, reducing commuting emissions and energy consumption. As a Technical Support Engineer, you will play a crucial role in delivering exceptional customer experiences through diverse support channels.
Role OverviewA Technical Support Engineer is responsible for providing technical assistance to customers, focusing on in-depth problem analysis of Citrix products and their integration into customer environments.
- Act as an effective technical interface between the customer and Engineering/ Product Development teams.
- Provides problem report prioritization for the Engineering team.
- Participation in a 24x7 on-call rotation.
To excel in this position, you should possess:
- Practical knowledge of Active Directory, smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.
- University Degree or equivalent experience and minimum 2 years of relevant experience; relevant internships and graduate course work will be taken into account.
- English professional proficiency with excellent verbal and written communication skills.
We value candidates with experience in:
- Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync
- Networking experience: SSL, DNS, and TCP/IP
- Authentication experience: LDAP/Active Directory/Radius
- Database experience: MySQL or SQLServer
