Business Operations Strategist

hace 13 horas


San Francisco, Heredia, Costa Rica Uber A tiempo completo

About the Role

We are seeking a highly skilled Business Operations Strategist to join our team at Uber Eats. This is an exciting opportunity for someone who is passionate about operations and growth, and has experience in developing and implementing strategic initiatives.

The ideal candidate will have 3+ years of experience in solving complex analytical problems, preferably in business consulting, investment banking or other hyper-growth startups. They will also possess excellent written and verbal communication skills, strong Excel skills, and the ability to learn and use new software tools.

As a Business Operations Strategist, you will be responsible for defining and implementing the eater acquisition, retention, and engagement strategy in one of Latin America's regions. You will work closely with cross-functional teams, including Marketing, Community Operations, Policy, Communication, and Legal, to contribute to the long-term growth of the territory.

Key Responsibilities

  • Develop and own a full roadmap of initiatives to increase acquisition, engagement, and loyalty of users
  • Create and optimize processes to allow the business to efficiently operate and grow
  • Manage promotions budget efficiently to maximize customer acquisition, engagement, and retention
  • Actively search for new features that can improve our customers' experience on Uber Eats
  • Work directly with central teams to prioritize and ensure local relevance of new product rollouts
  • Build and develop strong relationships with cross-functional teams to contribute to the long-term growth of the territory

What You'll Need

  • 3+ years of experience in solving complex analytical problems
  • English and Spanish professional proficiency
  • Critical thinking and analytical rigor
  • Experience with data-based decision-making and exercising good judgment in ambiguous circumstances
  • Ability to operate collaboratively and efficiently in a fluid, ambiguous environment
  • Excellent written and verbal communication skills
  • Strong Excel skills and the ability to learn and use new software tools


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