Technical Business Systems Analyst
hace 1 día
Splunk is a leading provider of unified security and observability platforms, empowering enterprises to build a safer and more resilient digital world.
The company's people-centric culture makes it an amazing career destination, as evident from its numerous awards as a best place to work. Splunk values diversity, equity, inclusion, and belonging, creating a culture where employees can bring their whole selves to work and thrive.
We are seeking a Technical Business Systems Analyst to join our Customer Success organization, focusing on Salesforce-related processes. This role will ensure that various business systems and processes are functioning optimally and efficiently, meeting the needs of the organization.
Key Responsibilities:
- Proactively suggest improvements for business teams by supervising product releases and evaluating market trends
- Make recommendations on enhancement requests and system bugs, formulating requests for IT support
- Evaluate and provide guidance on bugs and improvements raised as SNOW tickets, developing plans to avoid common issues
- Meet with Customer Success leadership and teams to discuss projects and roadmap, gather pain points and suggestions
- Partner with IT on business initiatives to ensure we meet business objectives
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field
- 5+ years of experience in business systems administration, preferably in a corporate setting
- Experience implementing or managing Salesforce for a Customer Success or Technical Support organization within a Technology company
- Deep technical skills in configuring and maintaining various business systems, including Salesforce and Jira
- Salesforce certifications are a plus
This is a full-time position based in Costa Rica. The estimated salary range for this role is CRC 27,200,000.00 - 37,400,000.00 per year, reflecting the company's commitment to fair compensation and employee well-being.
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