Incident Management Lead Engineer

hace 2 semanas


San José, San José, Costa Rica Syniverse A tiempo completo

Company Overview: Syniverse is a global technology company that connects the world. We believe in leading the way forward by developing innovative solutions for our clients.

Job Description: As a Lead Incident Management Engineer at Syniverse, you will play a critical role in coordinating resources and responses during system outages or service degradations. Your primary responsibility will be to identify and manage incidents, communicate their status to customers and executives, and lead incident support calls to drive timely closure and resolution.

Key Responsibilities:

  • IDentify and manage incidents and coordinate resources during incident management
  • Lead incident support and crisis management calls to drive timely closure and resolution
  • Communicate incidents and their status to customers and executives, providing detailed information regarding all aspects of the incident
  • Prioritize, manage, and own emerging and developing customer and systems issues from start to finish

Requirements:

  • 7+ years of experience in an incident response team environment
  • Experience in a customer support function
  • ITIL certification or similar problem management functions
  • Windows/Unix/Linux experience
  • Multilingual skills are a plus

Benefits:

  • Competitive total compensation package
  • Flexible/remote work options
  • Inclusive, collaborative, and transparent organizational culture


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