IT Service Management Engineer for Splunk Security Center of Excellence
hace 2 semanas
About the Company
">Splunk is a leading provider of cloud-based data platform solutions that enable organizations to extract insights from their machine-generated data.
">About the Role
">We are seeking a highly skilled ITSM Engineer to join our team at the Splunk Security Center of Excellence (SSCoE). As an ITSM Engineer, you will be responsible for designing, implementing, and improving our IT Service Management (ITSM) processes to ensure high-quality service delivery.
">Key Responsibilities
">- Implement and manage ITSM processes and systems to meet business needs
- Develop and maintain ITSM documentation including runbooks, value stream maps, and work instructions
- Partner with IT teams to identify areas for improvement and implement best practices
- Conduct regular audits to ensure alignment to ITSM policies and procedures
- Lead oversight of incident management and problem management processes
- Provide technical expertise and support to the SSCoE team on ITSM-related matters
Requirements
">- Bachelor's degree in Computer Science, Information Systems, or related field
- 3-5 years of proven experience in ITSM engineering and implementation
- Demonstrable expertise of the ITIL framework and ITSM tools
- Experience in incident management and problem management
- Familiarity with ITSM reporting and analytics
- Excellent communication and collaboration skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
Benefits
">We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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