Senior Incident Problem Solver
hace 2 semanas
About Splunk
">Splunk is a leading provider of unified security and observability platforms. Our mission is to build a safer and more resilient digital world.
As a pioneering company, we have created a unique culture that values innovation, collaboration, and employee growth.
We are committed to creating a workplace where our employees can bring their whole, authentic selves and thrive.
Job Description
">This role offers the opportunity to join our established Global Incident and Escalation team as a senior member. The successful candidate will be responsible for managing the life cycle of critical problems, collaborating with cross-functional teams to drive improvement initiatives, and analyzing incident data to identify root causes and trends.
The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering results.
Key Responsibilities
">- ">
- Manage the life cycle of critical problems, from prevention to resolution">
- Analyze incident data to identify root causes and trends">
- Collaborate with cross-functional teams to drive improvement initiatives">
- Lead Post-Incident Review meetings to identify areas for improvement">
- Develop and maintain metrics and reports to track problem management performance">
Requirements
">To succeed in this role, you will need:
">
- ">
- A Bachelor's degree in a relevant field (e.g., Computer Science, Engineering)">
- At least 4 years of experience in problem management or a related field">
- Advanced ITIL certification or equivalent experience">
- Excellent analytical and communication skills">
- A passion for delivering results and driving improvement initiatives">
Benefits
">Splunk offers a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and paid time off.
What We Offer
">At Splunk, we prioritize diversity, equity, inclusion, and belonging. We strive to create a workplace where our employees feel valued, respected, and empowered to succeed.
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