Global Problem Management Leader
hace 1 semana
About Us
">Splunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform empowers organizations to protect themselves against cyber threats and ensure business continuity.
Our mission-driven culture values innovation, collaboration, and employee growth. We believe that our people are our greatest asset, and we invest in their development and well-being.
Job Summary
">This role offers the opportunity to join our Global Incident and Escalation team as a senior leader. The successful candidate will be responsible for managing critical problems, collaborating with cross-functional teams, and analyzing incident data to identify root causes and trends.
The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering results.
Key Responsibilities
">- ">
- Manage the life cycle of critical problems, from prevention to resolution">
- Analyze incident data to identify root causes and trends">
- Collaborate with cross-functional teams to drive improvement initiatives">
- Lead Post-Incident Review meetings to identify areas for improvement">
- Develop and maintain metrics and reports to track problem management performance">
Requirements
">To succeed in this role, you will need:
">
- ">
- A Bachelor's degree in a relevant field (e.g., Computer Science, Engineering)">
- At least 4 years of experience in problem management or a related field">
- Advanced ITIL certification or equivalent experience">
- Excellent analytical and communication skills">
- A passion for delivering results and driving improvement initiatives">
Working at Splunk
">At Splunk, we value diversity, equity, inclusion, and belonging. We strive to create a workplace where our employees feel valued, respected, and empowered to succeed.
Join our community of innovators, thinkers, and doers who share a common goal: to make the world a safer and more resilient place through technology and collaboration.
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