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Customer Technical Assistance Professional

hace 2 semanas

San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

**Job Summary:**

We are looking for a skilled Technical Support Representative to join our IT support team at Aligntech. As a critical contributor, you will deliver top-tier technical assistance to our global workforce, ensuring seamless business operations and customer satisfaction.

**Key Accountabilities:**

  • Troubleshoot and resolve complex technical issues in a timely manner.
  • Engage in continuous learning and skill development to enhance technical expertise.
  • Collaborate with internal stakeholders to identify process improvements and optimize IT support services.
  • Contribute to the creation of knowledge base articles and best practices documentation.

**Requirements:**

This role requires a minimum of a High School diploma, preferably with a technical degree. Relevant experience (1-3 years) and proficiency in English are essential. Strong technical skills, including CISCO, Office and Windows, Active Directory, and O365, are necessary for success.

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