Aviation Support Specialist

hace 2 meses


San José, San José, Costa Rica World Fuel Services A tiempo completo

Job Summary:

We are seeking an experienced Aviation Support Specialist to join our Business and General Aviation Client Support Team at World Fuel Services. As a key member of our team, you will be responsible for providing daily client support and special projects.

Key Responsibilities:

  • Perform daily support functions and special project work as required.
  • Troubleshoot and resolve inquiries related to authorizations, transaction processing, card maintenance, merchant funding, and end consumer billing.
  • Identify and route inquiries outside of BGA CST responsibility.
  • Log all inquiries and confirm successful completion.
  • Display service excellence, accountability, and a drive for continued learning.

Requirements:

  • Minimum 2-5 years of experience in Customer Service and/or World Fuel Services.
  • Advanced English skills (C1).
  • Strong customer service skills and ability to deliver best-in-class customer experience.
  • Ability to de-escalate tenuous situations and facilitate customer retention.
  • Attention to detail, critical thinking, problem-solving, and follow-through to ensure customer issues are resolved timely and accurately.


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