Aviation Support Specialist
hace 2 meses
Job Summary:
We are seeking an experienced Aviation Support Specialist to join our Business and General Aviation Client Support Team at World Fuel Services. As a key member of our team, you will be responsible for providing daily client support and special projects.
Key Responsibilities:
- Perform daily support functions and special project work as required.
- Troubleshoot and resolve inquiries related to authorizations, transaction processing, card maintenance, merchant funding, and end consumer billing.
- Identify and route inquiries outside of BGA CST responsibility.
- Log all inquiries and confirm successful completion.
- Display service excellence, accountability, and a drive for continued learning.
Requirements:
- Minimum 2-5 years of experience in Customer Service and/or World Fuel Services.
- Advanced English skills (C1).
- Strong customer service skills and ability to deliver best-in-class customer experience.
- Ability to de-escalate tenuous situations and facilitate customer retention.
- Attention to detail, critical thinking, problem-solving, and follow-through to ensure customer issues are resolved timely and accurately.
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