Payroll Operations Specialist

hace 6 días


San José, San José, Costa Rica Cwt A tiempo completo
Job Description

The Human Resources team at CWT is seeking a highly skilled Payroll Operations Specialist to join our team. This role is responsible for the administration of payroll processes in accordance with country legislation across the region and in compliance with CWT and legal procedures.


In this role, you will work closely with Country HR teams and the payroll vendor to ensure that payroll occurs as per scheduled timelines and that Service Level Agreements (SLAs) are met. You will be accountable for the verification of the final salary register, deductions reports, statutory reports, etc., prepared by the vendor, and ensure pay outs are made accurately.


You will also ensure compliance with country-specific statutory requirements that impact payroll for the respective country, review payroll registers and statutory reports for countries, and monitor new legal changes and alert relevant stakeholders to ensure legal compliance at country and regional level.


This position requires a detail-oriented individual who can analyze data, identify issues, and implement solutions to resolve payroll-related problems. Strong analytical and problem-solving skills, attention to detail, and excellent communication skills are essential for success in this role.


Responsibilities include:

  • Manage payroll inputs
  • Verify payroll inputs (new hire information, exiting employees' information, compensation & benefits changes, Time & Absence records)
  • Track deductions and provide these inputs to the payroll vendor
  • Manage exceptions requests in accordance with HR Services Service Level Agreements and procedures
  • Solve problems by analytical troubleshooting to avoid delays within the payroll cycle
  • Send changes/additions to insurance brokers, benefits providers, pension providers, etc., for insurance enrolment, termination, change of personal details, etc.
  • Be flexible to cover team colleagues for holidays/sickness/peak workloads


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