Customer Service Representative

hace 1 mes


San Vicente, Moravia, Costa Rica Sitel A tiempo completo

About Our Team

Foundever is a global leader in the customer experience (CX) industry. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

What We Look for in Our Team Members

Our ideal candidate is a dedicated Customer Service Representative with a passion for delivering exceptional customer experiences. As a Customer Service Representative, you will be responsible for providing high-quality and accurate resolutions to customer inquiries, following established policies and procedures. You will answer general inquiries, offer effective solutions, and ensure customer satisfaction to meet client objectives successfully.

Key Responsibilities

  • Provide excellent customer service to resolve customer inquiries and issues.
  • Document customer requests through data entry using our tools and systems.
  • Meet established individual and team performance targets, including customer service, productivity, and quality standards.
  • Communicate with the coach, team members, and other teams regarding problems, solutions, and trends.

What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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