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About the Team
You will report to a Sr Support Manager within the Global Support team. The estimated breakdown of responsibilities includes:
- 70% People management, career development & coaching
- 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs
Perks and Benefits
- Fully paid Health & Life insurance for full-time employees and family members.
- Monthly stipend to support your work and productivity.
- 12 days paid Vacation + Flexible Time Away Program.
- 20 weeks fully paid Maternity Leave.
- 12 weeks fully paid Paternity/Adoption Leave.
- Personal paid Volunteer Day to support our community.
- Opportunities for professional growth and development including access to LinkedIn Learning online courses.
- Company Funded Perks including a counseling membership and your own personal Smartsheet account.
- Teleworking options from any registered location in Costa Rica (role specific).
