Strategic Leadership Development Specialist

hace 17 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Role

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We are seeking a highly experienced and innovative Senior L&D Business Partner to join our team in Costa Rica. The successful candidate will be responsible for developing and implementing our leadership development strategy, creating programs that meet the needs of our Customer Service leaders across Latin America.

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Responsibilities

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  • Create and implement the L&D annual roadmap for Customer Service in Latin America.">
  • Influence senior leaders and stakeholders at all levels, demonstrating effective consulting skills.">
  • Design and implement L&D programs, produce instructional materials and performance support materials.">
  • Assist in implementing the annual needs analysis to determine L&D skills required in the region.">
  • Create and implement effective change management processes.">
  • Provide leadership development coaching to senior CS leaders.">
  • Capture and report meaningful L&D metrics.">
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Requirements

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To succeed in this role, you will need:

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  • A minimum of 5 years of experience in management and leadership development, organization development, group facilitation, training, or equivalent business experience.">
  • Excellent influencing and consulting skills, with the ability to work at all levels.">
  • Strong program management skills, including managing details and multiple tasks/projects.">
  • English language fluency (spoken and written).">
  • Demonstrated analytical skills and experience using and presenting data to make decisions.">
  • A BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.">
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About Us

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We are part of Amazon's worldwide network of LDBPs and the worldwide Customer Service Learning & Talent Development team. Our goal is to develop innovative and scalable leader development programs that meet the needs of our customers.

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What We Offer

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This is an exciting opportunity to work in a dynamic and fast-paced environment. As a member of our team, you will have the chance to develop your skills and expertise while contributing to the growth and success of our organization.



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