Amazon Business Growth Specialist

hace 5 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Overview

The Amazon Support Services Costa Rica Srl is seeking a skilled Customer Success Manager to join our Strategic Account Services (SAS) organization. As a key member of our team, you will play a vital role in driving business growth for our top-selling partners on the Amazon platform.

Key Responsibilities:

  • Deliver exceptional operational support to our selling partners within a specified service level agreement.
  • Drive results in a cross-functional environment by identifying and implementing opportunities for growth and improvement.
  • Liaise with internal departments to resolve selling partner issues and questions quickly and efficiently.
  • Build strong relationships with selling partners by providing training and education on Amazon tools and policies.
  • Act as a thought leader in defining success criteria and understanding the business needs of our selling partners.

Requirements:

  • 3+ years of experience in e-commerce, corporate retail, consulting, or B2B.
  • E-commerce experience preferred.
  • Strong service mindset and ability to use metrics to measure service levels.
  • Excellent problem-solving skills and attention to detail.


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