Amazon Business Growth Specialist
hace 5 días
Job Overview
The Amazon Support Services Costa Rica Srl is seeking a skilled Customer Success Manager to join our Strategic Account Services (SAS) organization. As a key member of our team, you will play a vital role in driving business growth for our top-selling partners on the Amazon platform.
Key Responsibilities:
- Deliver exceptional operational support to our selling partners within a specified service level agreement.
- Drive results in a cross-functional environment by identifying and implementing opportunities for growth and improvement.
- Liaise with internal departments to resolve selling partner issues and questions quickly and efficiently.
- Build strong relationships with selling partners by providing training and education on Amazon tools and policies.
- Act as a thought leader in defining success criteria and understanding the business needs of our selling partners.
Requirements:
- 3+ years of experience in e-commerce, corporate retail, consulting, or B2B.
- E-commerce experience preferred.
- Strong service mindset and ability to use metrics to measure service levels.
- Excellent problem-solving skills and attention to detail.
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