Director of Client Engagement

hace 3 días


San José, San José, Costa Rica Cloud Software Group A tiempo completo
Job Overview:

The Manager, Customer Success Management role at Cloud Software Group involves leading a team of Customer Success Engineers, developing and executing customer engagement strategies, and driving customer adoption and retention.

Main Responsibilities:

  • Customer Success: Develop and execute customer success strategies, drive customer adoption and retention, and improve customer satisfaction.
  • Team Leadership: Lead and manage a team of Customer Success Engineers, providing guidance, coaching, and development opportunities.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer success.


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