Director of Site Performance

hace 1 semana


San José, San José, Costa Rica Transperfect A tiempo completo

**Job Summary**

We are looking for a Director of Site Performance to oversee site operations, financials, and account performance.

This is a critical role that requires strong leadership and management skills, as well as the ability to drive results across multiple client accounts.

The successful candidate will be responsible for developing and implementing strategies to improve profitability, manage financial plans, and lead operations teams to deliver exceptional customer experiences.

**Responsibilities**

  • Develop and implement strategies to improve profitability and efficiency.
  • Manage financial plans, including budgeting and forecasting.
  • Lead operations managers to deliver on KPIs for each client account.
  • Cultivate a culture of teamwork and collaboration across all departments.

**Requirements**

To be successful in this role, you will need:

  • Bachelor's degree in Business or related field, or equivalent relevant work experience.
  • 10+ years of managing call center operations within the BPO industry.
  • Excellent leadership and management skills, ability to inspire and motivate employees.


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