Oracle Support Specialist
hace 2 semanas
At Emerson, we're seeking an exceptional Oracle Support Specialist to join our team. As a key member of our Application Support Group, you will be responsible for providing tier 3 support to users of our Business Applications globally.
The ideal candidate will have expertise in troubleshooting and problem resolution, as well as excellent communication skills. You will work closely with offshore resources to identify and resolve issues raised by users.
This role requires expert skills in troubleshooting, problem resolution, and communication. Critical success factors include working with Oracle Technical Support on Service Request resolution and providing guidance in data preparation and migration.
Key Responsibilities:
- Provide technical assistance to users of our Business Applications globally
- Work with Oracle Technical Support on Service Request resolution
- Collaborate with offshore resources to resolve issues
- Develop and implement effective solutions to meet user needs
Required Skills and Qualifications:
- Strong technical background, preferably in MIS, Computer Science, or Engineering
- Expertise in Oracle R12 E-Business Suite in a Global Finance environment is a plus
- Strong presentation, communication, and facilitation skills (both oral and written)
- Able to work at the office, 5 days a week, and must be available to work from 10:00 A.M. to 7:00 P.M.
Benefits:
- Competitive benefits package
- Private health insurance with dependent coverage
- Life insurance
- Flexible work opportunities
- Wellness center
- Door-to-door transportation
- Asociacion Solidarista
- Employee Resource Groups (ERGs)
About Emerson:
We are passionate about what we do and committed to fostering an inclusive and diverse environment. We believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.
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