Customer Service Support Specialist
hace 2 semanas
This role is responsible for delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
The primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Key Responsibilities:- Resolve post-sales non-technical customer inquiries via phone and electronic means.
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees.
- Maintain accurate and timely records of customer interactions and issue resolution.
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
You should be fluent in English and have a strong understanding of customer service principles and practices.
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