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Enterprise VOIP Management Professional
hace 1 semana
Job Description:
As a Telephony Infrastructure Specialist at Emerson, you will play a crucial role in ensuring the reliability and performance of our global Telephony infrastructure. Your responsibilities will include monitoring and maintaining the Telephony Monitoring Service, providing expert-level support for in-scope sites, and collaborating with cross-functional teams to drive continual service improvement.
Key Accountabilities:
- Ensure the Telephony Monitoring Service is functioning optimally, contributing to its ongoing improvement through feedback to the Monitoring Service owner.
- Deliver high-quality support for in-scope Emerson sites' Telephony Infrastructure, meeting Service Level Agreement requirements across multiple sites and countries.
- Develop and implement effective backup procedures for Telephony equipment, Central tools, and configurations to ensure seamless restore operations.
- Investigate and report on Severity 1 and 2 Incidents, identifying root causes and implementing corrective actions to prevent recurrence.
- Escalate Telephony-related IT Service Desk tickets efficiently, ensuring timely resolution and maintaining ownership until completion or hand-off to the appropriate support team.
- Collaborate with Provisioning and Service Engineering to create and document Telephony configurations, Bill of Materials, and topologies for new and existing Emerson sites.
- Drive a culture of continuous improvement within the Design Team and Management, enhancing LAN and Telephony solutions and designs.
- Mentor local IT staff, new team members, and interns on Telephony Infrastructure Services as required.
Requirements:
- Bachelor's degree in Computer Science, Telecommunications, or related field, or equivalent experience.
- At least 1-2 years of experience in VOIP management, preferably in an Enterprise environment.
- Familiarity with ITIL framework and methodologies.
- Fluency in business English, with additional language skills in Romanian, Tagalog, and Spanish a plus.
Desirable Skills:
- Cisco CCNA Collaboration certification or equivalent experience in network fundamentals.
- Proficiency in Microsoft Windows Server and Client administration, as well as Office software.
- Experience with VOIP monitoring tools and service desk ticketing systems.
- Excellent communication and problem-solving skills.
- Ability to work flexibly and travel occasionally.
